From IT:
Greetings HPL Team,
As part of our continuous
improvement efforts, we are adjusting Help Desk hours to improve service during
peak call times (8:00 AM to 4:00 PM). After analyzing Help Desk call
activity over the past year, we discovered that we consistently receive less
than 5 calls per month between the hours of 7:00 PM – 9:00 PM.
We are redirecting some staff time
to provide additional coverage during Help Desk call peak times. Starting
February 20, 2017, Monday through Thursday Help Desk hours will change to 8:00
AM to 7:00 PM. After-hours coverage and support will be provided via the
on-call/emergency line (713-742-3978).
Friday - Sunday Help Desk hours will remain unaffected:
Friday, 8:00 AM – 6: 00 PM
Saturday, 9:00 AM – 6:00 PM
Sunday, 1:00 PM – 5:00 PM
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