Update: Overdrive

Update:

Hello:

The OverDrive issue seems to have been resolved. (Thankfully!) Many patrons have expressed their concern about losing their holds if the title became available while OverDrive was down. It depends on how you’ve set up your holds.

There are two ways to place holds. When you place a hold you can select to have the hold fulfilled automatically once a copy of the title becomes available. In this scenario if a copy became available while we were having issues with OverDrive the title would still be automatically checked out. It should now be available on the patron’s Bookshelf (if using the OverDrive app) or under Loans (if using the website). Let me know if patrons are concerned that they lost a couple of days of access because of not being able to download a title. Once we verify the situation we will do what we can to provide them with their full 2 week check out period.

The second option when you place a hold is to choose for the title not to be automatically checked out when it becomes available. Instead the patron will receive an e-mail stating that they have 48 hours to check out the hold. If the patron received such an e-mail late Thursday, Friday, or Saturday it is possible that the hold expired before they could check out the title. If you do talk to a patron who did “lose” a hold due to the issue this weekend have them place a hold on the item again. Then have them e-mail me the name of the title, the format, their name, their e-mail, and their library card number. We will do what we can to have the patron’s hold fulfilled as soon as we can.

From Digital Strategies:

Users of Overdrive are not able to connect.  The error tells them that their card is invalid or could not be found.  We have notified Sirsi support about this. 

Please communicate to customers that we are working on this problem.