Account Notes

As a reminder, notes must be made by staff in the “modify user” section when any changes are made to a customer’s account. This can include anything from fine forgiveness, lost card updates, and includes items placed in Claims Return status. This is the only way for staff to see the history of an item from original status change to updates made by our location or at CEN. 

Notes are crucial to any conversation that we have with customers regarding their account, so please be sure to add them when needed.