Hoopla Issues

From Marianne Lorio:

Hello:

I have figured out what is causing at least some of the problems with Hoopla. Harris County Public Library used to offer this service. Patrons tended to assume if they were accessing Hoopla using the link on the HPL website, they were checking out items using their Houston Public Library card. However, if the originally set up their Hoopla account with their Harris County Public Library card number the items were checked out using the HCPL card. (The unique identifier for a Hoopla account is the e-mail used to create the account, not the library card number.) HCPL no longer provides service to Hoopla. Patron accounts that were registered with a HCPL library card are getting error messages. There is a simple fix to this situation: 

• Log into you Hoopla account using your e-mail and password
• Click on Settings in the upper right hand corner
• Click on Library Settings tab
• Use the drop down menu to chose Houston Public Library
• Enter library card number and click Save button 

Just to give you a heads up, patrons often don't remember that their Hoopla account was registered with a Harris County Public Library card. If the patron has a HCPL card it is good to double check.


If this doesn't fix the issue please send me and the IT Help Desk an e-mail with as much detail as possible, including, if the patron is willing, the e-mail and password they use to log in. They can always change the password once we are done.