HPL Telephone Greeting

Be sure to follow the HPL Telephone Etiquette Guidelines at all times. You never know who is on the other end of the phone!

Three Part Telephone Greeting for Public Service Telephones

1. Thank the caller for calling the Houston Public Library System.

Thank you for calling the Houston Public Library System.

2. Follow with the name of your branch/unit.

This is the Heights Neighborhood Library.

3. Offer Assistance.

How may I help you?