Houston Public Library has received compliments on the Heights Neighborhood Library staff. The last (and final) e-newsletter included several positive comments about our staff. Congrats to us all & thank-you for impressing customers!
Reminders:
CIGNA: All full time City of Houston employees must re-enroll in a medical plan. Open enrollment deadline is April 14th.
HEAR: Please take a moment to look at the information now available on the LMS website for the HEAR process. There have been numerous emails sent out by City of Houston HR. It is everyone's responsibility to become familiar with the new way of evaluating employee performance. Houston Public Library/BTOP-TEAL is providing the space and training for city supervisors and managers every Friday through mid-April. Most of these employees have never been to this location, so please extend a courteous welcome and show them to the meeting room.
Polish the Apple!!! Please submit monthly notes on your work accomplishments & productivity. Those who provide programming should always submit at the end or beginning of each month. This is your opportunity to reconcile your activities with your fatigue. Dean will email everyone a copy of his report as an example. You deserve credit for your work, so tell me what you have done or are doing; tell me why you shine or outshine others; tell me why you should rate outstanding. Tell me your "give-them-the pickle" moments!
Meller's Town Hall Meetings: Although attendance has not been made mandatory by NL Administration, I am asking each staff member to one of these meetings. The revised schedule was emailed to you and I have posted a copy on the bulletin board near the monthly stats. Please let me know which date you will attend. Schedules will be adjusted to provide coverage.
Saturday HPL Openings: This has been reported already in the HEI blog and informally in the workroom, but as a reminder...the part-time staff are being hired to allow Neighborhood Library locations to re-open on Saturdays. The staff are being assigned to those locations only.
Customer Service Demands: Heights NL statistics indicate that we are performing very well compared to last year. This was posted in an earlier blog, so I won't repeat it here. There is an increase in customers coming through the doors, which means increase in customer interaction for all of us, increase in materials handled by all of us, and an increase in the amount of time we are needed at the Service Desk. Our staff has been reduced by two compared to last year, so our stress levels are being challenged. Everyone needs to focus on the basic services we provide and assist coworkers as needed.
Customers Viewing Offensive Content on Public Computers: There are two adult male customers whose viewing of inappropriate/offensive content have required staff action and filing of incident reports. Any staff member who witnesses a customer viewing offensive content must report that to the person in charge and file an incident report. The library environment must be welcoming, friendly, and safe for everyone.
Blog & Outlook Email: Please read both daily. It is evident in discussions when staff are not up-to-speed.
because they are not aware of information that was posted in email and/or HEI Blog.
Next Staff Meeting: Friday, April 5th, 11:00AM
Thanks,
Pat
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