Helpful tip: Communicate with the tax person in charge and find out if their time slots are full for the day. Keep staff informed of that situation. Customers calling for information on the hours of this service may also need to know if there is still available space for that day. Callers do not necessarily discuss their intentions, but it would be helpful to offer something like "all of today's time slots have been filled, and they are not able to assist anymore customers today." This will hopefully avoid unpleasant scenes or conversations. Also, remember to explain the sign up procedure when providing the hour,s so the caller will not mistakenly think that everyone who shows up during those hours will receive help.
Pat
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